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| <![CDATA[<div WebPartID="00000000-0000-0000-0000-000000000000" HasPers="true" id="WebPartWPQ1" width="100%" class="ms-WPBody noindex " OnlyForMePart="true" allowDelete="false" style="" ><div componentid="ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr" id="ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr"><div id="SearchBox" name="Control"><div class="ms-srch-sb ms-srch-sb-border" id="ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_sboxdiv"><input type="text" value="Pesquisar..." maxlength="2048" accessKey="S" title="Pesquisar..." id="ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_sbox" autocomplete="off" autocorrect="off" onkeypress="EnsureScriptFunc('Search.ClientControls.js', 'Srch.U', function() {if (Srch.U.isEnterKey(String.fromCharCode(event.keyCode))) {$find('ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr').search($get('ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_sbox').value);return Srch.U.cancelEvent(event);}})" onkeydown="EnsureScriptFunc('Search.ClientControls.js', 'Srch.U', function() {var ctl = $find('ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr');ctl.activateDefaultQuerySuggestionBehavior();})" onfocus="EnsureScriptFunc('Search.ClientControls.js', 'Srch.U', function() {var ctl = $find('ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr');ctl.hidePrompt();ctl.setBorder(true);})" onblur="EnsureScriptFunc('Search.ClientControls.js', 'Srch.U', function() {var ctl = $find('ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr'); if (ctl){ ctl.showPrompt(); ctl.setBorder(false);}})" class="ms-textSmall ms-srch-sb-prompt ms-helperText"/><a title="Pesquisar" role="button" class="ms-srch-sb-searchLink" id="ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_SearchLink" onclick="EnsureScriptFunc('Search.ClientControls.js', 'Srch.U', function() {$find('ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr').search($get('ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_sbox').value);})" href="javascript: {}" ><img src="/_layouts/15/images/searchresultui.png?rev=40" class="ms-srch-sb-searchImg" id="searchImg" alt="Pesquisar" /></a><div class="ms-qSuggest-container ms-shadow" id="AutoCompContainer"><div id="ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_AutoCompList"></div></div></div></div></div><noscript><div id="ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_noscript">Parece que seu navegador não possui JavaScript habilitado. Ative o JavaScript e tente novamente.</div></noscript><div id="ctl00_PlaceHolderSearchArea_SmallSearchInputBox1">
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| <![CDATA[<div id="ctl00_PlaceHolderMain_ctl01_label" style='display:none'>Conteúdo da Página</div>]]>
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| <![CDATA[<div id="ctl00_PlaceHolderMain_ctl01__ControlWrapper_RichHtmlField" class="ms-rtestate-field" style="display:inline" aria-labelledby="ctl00_PlaceHolderMain_ctl01_label"><p>
<span class="ms-rteFontSize-4"><br>Pesquisas para evoluir na regulação e fiscalização</span><br></p><hr /><span style="display:inline-block;"></span><br><br class="ms-rteFontSize-2">
<p></p><div>
<span style="font-size:13.3333px;">A Arsesp vem agregando aos seus serviços pesquisas setoriais inéditas, cuja amplitude contribui não só para mensurar o grau de satisfação dos usuários acerca dos serviços e do atendimento recebido das concessionárias, mas também para corrigir rumos e definir prioridades na regulação e fiscalização desses serviços pela agência reguladora.</span></div><div>
<span style="font-size:13.3333px;">
<br></span></div><div>
<span style="font-size:13.3333px;">Assim foi com a pesquisa de satisfação dos Usuários Residenciais dos Serviços de Água e Esgoto dos municípios conveniados dos serviços de saneamento. O trabalho abrangeu entrevistas com 45 mil usuários residenciais, nos 244 municípios conveniados com a Arsesp em 2012 (199 conveniados e 44 da região metropolitana e a cidade de São Paulo), atendidos por três das concessionárias paulistas (Sabesp, Saneaqua e Foz de Santa Gertrudes). O Estado de São Paulo tem 645 municípios. </span></div><div>
<span style="font-size:13.3333px;">
<br></span></div><div>
<span style="font-size:13.3333px;">A pesquisa foi aplicada somente com usuários do segmento residencial, tendo em vista que é o mais representativo em relação ao número de clientes, quando comparado com os setores comercial e industrial. No caso da Sabesp, por exemplo, o segmento residencial responde por cerca de 90% dos clientes.</span></div><div>
<span style="font-size:13.3333px;">
<br></span></div><div>
<span style="font-size:13.3333px;">Os principais questionamentos feitos aos usuários foram sobre: aspecto da água, preço, serviço de abastecimento, atendimento da prestadora de serviços, obras em vias públicas, atendimento nas agências, a conta d’água, leitura do hidrômetro, pagamento da conta, serviço de esgotamento sanitário e a imagem da prestadora do serviço.</span></div><div>
<span style="font-size:13.3333px;">
<br></span></div><div>
<span style="font-size:13.3333px;">
<br></span></div><div>
<span style="font-size:13.3333px;">Em 2014 a Arsesp realizou nova pesquisa pioneira no Brasil, dessa vez para mensurar e conhecer o nível de satisfação dos usuários dos serviços de distribuição de gás canalizado do Estado. Com 1,1 milhão de usuários nos principais segmentos – residencial, comercial, industrial e automotivo – distribuídos por três concessionárias – Comgás, Gás Natural São Paulo Sul e Gás Brasiliano Distribuidora – a pesquisa ouviu exatamente 5.343 usuários e os resultados mostraram que a fiscalização e a regulação impactam positivamente os serviços prestados pelas concessionárias.</span></div><div>
<br>
</div>
<br>
<font class="ms-rteThemeForeColor-2-0 ms-rteThemeBackColor-10-1">
<span style="font-size:16px;"></span></font>
<a class="ms-rteFontSize-3 ms-rteThemeForeColor-2-1" href="http://portal.arsesp.sp.gov.br/SitePesquisa/">Clique aqui para acessar a página com os resultados das Pesquisas de
<br>Satisfação dos Usuários </a>
<br>
<br>
<a href="/Documentosgerais/pesquisa_de_satisfacao_dos_usuarios_de_gas_canalizado_web.pdf">
<span class="ms-rteFontSize-3">Clique para baixar o folder com os principais resultados da Pesquisa de Satisfação dos Usuários de Gás Canalizado</span> </a>
<br>
<p></p></div>]]>
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| 563
| <![CDATA[<span style="display:inline-block;"></span>]]>
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| 565
| <![CDATA[<span style="font-size:13.3333px;">A Arsesp vem agregando aos seus serviços pesquisas setoriais inéditas, cuja amplitude contribui não só para mensurar o grau de satisfação dos usuários acerca dos serviços e do atendimento recebido das concessionárias, mas também para corrigir rumos e definir prioridades na regulação e fiscalização desses serviços pela agência reguladora.</span>]]>
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| 566
| <![CDATA[<span style="font-size:13.3333px;">
<br></span>]]>
|
| 568
| <![CDATA[<span style="font-size:13.3333px;">Assim foi com a pesquisa de satisfação dos Usuários Residenciais dos Serviços de Água e Esgoto dos municípios conveniados dos serviços de saneamento. O trabalho abrangeu entrevistas com 45 mil usuários residenciais, nos 244 municípios conveniados com a Arsesp em 2012 (199 conveniados e 44 da região metropolitana e a cidade de São Paulo), atendidos por três das concessionárias paulistas (Sabesp, Saneaqua e Foz de Santa Gertrudes). O Estado de São Paulo tem 645 municípios. </span>]]>
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| 569
| <![CDATA[<span style="font-size:13.3333px;">
<br></span>]]>
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| 571
| <![CDATA[<span style="font-size:13.3333px;">A pesquisa foi aplicada somente com usuários do segmento residencial, tendo em vista que é o mais representativo em relação ao número de clientes, quando comparado com os setores comercial e industrial. No caso da Sabesp, por exemplo, o segmento residencial responde por cerca de 90% dos clientes.</span>]]>
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| 572
| <![CDATA[<span style="font-size:13.3333px;">
<br></span>]]>
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| 574
| <![CDATA[<span style="font-size:13.3333px;">Os principais questionamentos feitos aos usuários foram sobre: aspecto da água, preço, serviço de abastecimento, atendimento da prestadora de serviços, obras em vias públicas, atendimento nas agências, a conta d’água, leitura do hidrômetro, pagamento da conta, serviço de esgotamento sanitário e a imagem da prestadora do serviço.</span>]]>
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| <![CDATA[<span style="font-size:13.3333px;">
<br></span>]]>
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| 577
| <![CDATA[<span style="font-size:13.3333px;">
<br></span>]]>
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| 579
| <![CDATA[<span style="font-size:13.3333px;">Em 2014 a Arsesp realizou nova pesquisa pioneira no Brasil, dessa vez para mensurar e conhecer o nível de satisfação dos usuários dos serviços de distribuição de gás canalizado do Estado. Com 1,1 milhão de usuários nos principais segmentos – residencial, comercial, industrial e automotivo – distribuídos por três concessionárias – Comgás, Gás Natural São Paulo Sul e Gás Brasiliano Distribuidora – a pesquisa ouviu exatamente 5.343 usuários e os resultados mostraram que a fiscalização e a regulação impactam positivamente os serviços prestados pelas concessionárias.</span>]]>
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Comando para Ignorar Faixa de Opções
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| <![CDATA[<a id="linkTurnOnAnimation" data-accessibility-nocheck="true" href="#" class="ms-accessible ms-acc-button" onclick="ToggleAnimationStatus();return false;">
Ligar Animações
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//]]>
</script>]]>
|
