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| <![CDATA[<div class="wp-block-column accordion is-layout-flow" style="flex-basis:75%" id="accordion"><div class="accordion-item " >
<h2 class="accordion-header" id="accordion-item-929242034">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse"
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1. Ocorreu um problema no Metrô e cheguei atrasado ao trabalho. É possível uma declaração para justificar atrasos no trabalho (ou demais compromissos)? </button>
</h2>
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<p>Sim! Caso a ocorrência tenha sido no dia de hoje, nas linhas 1-Azul, 2-Verde, 3-Vermelha ou 15-Prata, acesse <a href="/sua-viagem/declaracao-ocorrencias" target="_blank" rel="noopener">esse link</a> e faça o download da declaração de ocorrência.</p>
<p>Caso a ocorrência tenha sido em um outro dia, pedimos que abra uma solicitação no <a href="/fale-conosco/registro-manifestacao" target="_blank" rel="noopener">Fale Conosco</a>.</p>
<p>Para ocorrências na Linha 4-Amarela, solicite à <a href="https://viaquatro.com.br/" target="_blank" rel="noopener">concessionária Via Quatro</a>. Para ocorrências nas Linha 5-Lilás, Linha 8-Diamante ou 9-Esmeralda solicite ao <a href="http://www.viamobilidade.com.br/" target="_blank" rel="noopener">Consórcio Via Mobilidade</a>. Para ocorrências nas demais linhas, acesso <a href="http://www.cptm.sp.gov.br/" target="_blank" rel="noopener">o site da CPTM (Companhia Paulista de Trens Metropolitanos)</a>.</p>
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<h2 class="accordion-header" id="accordion-item-942150346">
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2. Presenciei uma ocorrência de segurança pública ou emergência no Metrô. Como devo proceder? </button>
</h2>
<div id="collapse-accordion-item-942150346" class="accordion-collapse collapse " aria-labelledby="accordion-item-942150346" data-bs-parent="#accordion">
<div class="wp-block-group is-vertical is-layout-flex wp-container-2">
<p> Envie um SMS para o serviço do SMS Segurança (97333-2252) ou baixe o aplicativo Metrô Conecta, disponível para <a rel="noopener" href="https://play.google.com/store/apps/details?id=br.com.metrosp.metroconecta&gl=US&pli=1" target="_blank">Android</a> e <a rel="noopener" href="https://apps.apple.com/br/app/metr%C3%B4-conecta-oficial/id1220146274" target="_blank">iPhone</a>. </p>
<p>
Você também pode comunicar a ocorrência para qualquer empregado que estiver disponível nas estações.
</p>
</div>
</div>
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<div class="accordion-item " >
<h2 class="accordion-header" id="accordion-item-661991357">
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3. Encontrei um lugar ou equipamento sujo ou com problemas. Como devo proceder? </button>
</h2>
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<div class="wp-block-group is-vertical is-layout-flex wp-container-3">
<p>
Você pode:
</p>
<ul>
<li>Informar o empregado da estação.</li>
<li>Usar o aplicativo Metrô Conecta, disponível para <a rel="noopener" href="https://play.google.com/store/apps/details?id=br.com.metrosp.metroconecta&gl=US&pli=1" target="_blank">Android</a> e <a rel="noopener" href="https://apps.apple.com/br/app/metr%C3%B4-conecta-oficial/id1220146274" target="_blank">iPhone</a>. </li>
<li>Ligar para a Central de Informações, pelo telefone 0800-7707722, que está disponível todos os
dias, das 5h à meia-noite.</li>
</ul>
<p>
Agradecemos por colaborar com a manutenção da qualidade dos nossos serviços!
</p>
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<h2 class="accordion-header" id="accordion-item-344763833">
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4. Como faço para trabalhar ou estagiar no Metrô? </button>
</h2>
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<p>
Solicitamos que acesse <a href="/metro/trabalhe-conosco" target="_blank" rel="noopener">esse link</a> para mais informações.
</p>
</div>
</div>
</div>
<div class="accordion-item " >
<h2 class="accordion-header" id="accordion-item-452873681">
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5. Como faço para obter mais informações sobre bilhetes ou tarifas </button>
</h2>
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<p>
Solicitamos que acesse <a href="/sua-viagem" target="_blank" rel="noopener">esse
link</a> para mais informações.
</p>
</div>
</div>
</div>
<div class="accordion-item " >
<h2 class="accordion-header" id="accordion-item-823518272">
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data-bs-target="#collapse-accordion-item-823518272" aria-expanded="" aria-controls="collapse-accordion-item-823518272">
6. Muitas vezes, quero ir a lugares próximos às estações do Metrô e não sei como chegar no destino. A quem devo recorrer? </button>
</h2>
<div id="collapse-accordion-item-823518272" class="accordion-collapse collapse " aria-labelledby="accordion-item-823518272" data-bs-parent="#accordion">
<div class="wp-block-group is-vertical is-layout-flex wp-container-6">
<p> Para ajudar os passageiros na escolha do melhor percurso pela Rede Metropolitana de Transportes, o Metrô de São Paulo disponibiliza o Sistema de Trajetos, que informa todo o percurso desde a estação de embarque até a estação de desembarque, indicando o melhor caminho em tempo e dinheiro. A consulta, que inclui estações do Metrô, CPTM e Terminais da EMTU, pode ser realizada de duas maneiras: ou por uma lista de estações ou através de um mapa em que o passageiro indica a origem e o destino. O serviço também indica o horário de funcionamento das estações e o tempo estimado para a realização do percurso. O resultado das buscas feitas pelos passageiros através do Sistema de Trajetos do Metrô exibe, ainda, o Mapa dos Arredores, que mostra os pontos de interesse próximos às estações. </p>
<p>Consulte o <a href="/sua-viagem/trajeto" target="_blank" rel="noopener">Sistema de Trajetos</a> do Metrô. </p>
<p> Esclarecemos que informações sobre itinerários também são fornecidas pela nossa Área de Atendimento ao Passageiro, que atende pelo telefone 0800-7707722, todos os dias, das das 5h00 à meia-noite ou ainda no <a href="/fale-conosco" target="_blank" rel="noopener">Fale Conosco</a> do site. Os funcionários das estações também podem ajudar nessas situações. </p>
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<h2 class="accordion-header" id="accordion-item-157023341">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse"
data-bs-target="#collapse-accordion-item-157023341" aria-expanded="" aria-controls="collapse-accordion-item-157023341">
7. Sou professor(a) e quero levar meus alunos para conhecer o Metrô. Como devo proceder? </button>
</h2>
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<p> Os interessados devem acessar o nosso site para conhecer o Programa “<a href="/metro/programa-visitas" target="_blank" rel="noopener">Turma do Metrô</a>“. </p>
</div>
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<h2 class="accordion-header" id="accordion-item-772779721">
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data-bs-target="#collapse-accordion-item-772779721" aria-expanded="" aria-controls="collapse-accordion-item-772779721">
8. Sei que o Metrô atende às escolas, só que não sou estudante e tenho curiosidade em conhecer o Centro de Controle Operacional. Existe essa possibilidade? </button>
</h2>
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<p> Sim. Há um programa chamado “<a href="/metro/programa-visitas/roteiros/conheca-seu-metro" target="_blank" rel="noopener">Conheça seu Metrô</a>” em que o passageiro poderá visitar uma estação, conhecer a cabine de um trem e ver como funciona o Centro de Controle Operacional. </p>
<p> O interessado deve preencher o <a href="/metro/programa-visitas" target="_blank" rel="noopener">formulário eletrônico</a> disponível no nosso site. Assim que um grupo é montado, todos são avisados sobre data/horário/local. O evento acontece aos sábados. </p>
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<div class="accordion-item " >
<h2 class="accordion-header" id="accordion-item-321575965">
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9. Quero entender porque em algumas ocasiões, principalmente nos horários de pico, as estações da Linha 3-Vermelha funcionam com menos bloqueios para embarque e mais para desembarque. </button>
</h2>
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<p> O Metrô de São Paulo esclarece que eventuais filas nos bloqueios de entrada da Linha 3-Vermelha são uma estratégia para controlar o fluxo de passageiros nas plataformas, proporcionando maior segurança aos passageiros. </p>
<p>Com esse controle, pode-se, inclusive, dar maior velocidade aos trens. A liberação desordenada de passageiros causa comprovadamente acúmulo nas plataformas e atraso nos trens, já que é preciso um tempo de parada maior, com aumento do risco de acidentes. </p>
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data-bs-target="#collapse-accordion-item-359084608" aria-expanded="" aria-controls="collapse-accordion-item-359084608">
10. Preciso fazer um trabalho escolar e quero saber onde obtenho informações e publicações a respeito do Metrô. </button>
</h2>
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<p> É necessário que faça o pedido pelo canal “SIC” do Metrô-SP. É só clicar no link abaixo e acessar a página do <a href="/fale-conosco/sic">Serviços de Informação ao Cidadão</a>. </p>
</div>
</div>
</div>
<div class="accordion-item " >
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11. Qual a estação mais próxima do Aeroporto de Congonhas? Como faço para chegar? </button>
</h2>
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<p> A Estação São Judas da Linha 1-Azul, é a mais próxima do Aeroporto de Congonhas (cerca de 3km). </p>
<p> Na Estação São Judas há linhas de ônibus que passam pelo Aeroporto, sugerimos: 675I – Terminal João Dias </p>
</div>
</div>
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12. Como faço para chegar ao Aeroporto Internacional de Guarulhos? </button>
</h2>
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<p> Existem as seguintes opções de itinerários para o Aeroporto de Guarulhos: </p>
<h3 class="wp-block-heading">Por linhas de trem da CPTM</h3>
<ol>
<li>Expresso Aeroporto Embarque pela estação Luz sentido Aeroporto-Guarulhos. Saída todos os dias, das 5h00 à meia-noite, de hora em hora. </li>
<li> Linha 13 – Jade Embarque pela estação Engº Goulart (transferência pela Linha 12 – Safira da CPTM). Saídas todos os dias, das 4h00 à meia-noite. Para conferir mais informações a respeito dos horários dos trens da CPTM para o Aeroporto, acesse: <a href="https://www.cptm.sp.gov.br/sua-viagem/Pages/Aeroporto" target="_blank" rel="noopener">https://www.cptm.sp.gov.br/sua-viagem/Pages/Aeroporto</a> </li>
</ol>
<h3 class="wp-block-heading">Por ônibus</h3>
<p> Linha suburbana da EMTU: Embarque pelo terminal de ônibus norte do Tatuapé e pegue a linha 257 </p>
<p> Confira os horários de saídas e itinerário detalhado acessando o link: <a href="https://www.emtu.sp.gov.br/emtu/itinerarios-e-tarifas/encontre-uma-linha/pelo-numero-da-linha.fss?numlinha=257&pag=buscanumero.htm" target="_blank" rel="noopener">https://www.emtu.sp.gov.br/emtu/itinerarios-e-tarifas/encontre-uma-linha/pelo-numero-da-linha.fss?numlinha=257&pag=buscanumero.htm</a> </p>
<h3 class="wp-block-heading">Airport Bus Service (ônibus executivo):</h3>
<ul>
<li>258 – Aeroporto de Congonhas</li>
<li>316 – Circuito de Hotéis</li>
<li>472 – Terminal Rodoviário Barra Funda</li>
</ul>
<p>
Para mais informações sobre o itinerário das linhas executivas, acesse o a página de Itinerários
<a href="https://www.emtu.sp.gov.br/emtu/itinerarios-e-tarifas/encontre-uma-linha/airport-bus-service.fss" target="_blank" rel="noopener">no site da EMTU</a>.
</p>
</div>
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<h2 class="accordion-header" id="accordion-item-175342567">
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13. Como faço para fornecer produtos e serviços ao Metrô? </button>
</h2>
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<p> Na página de <a href="/metro/licitacao">Licitações</a>, há o procedimento para o cadastro de fornecedores, avisos e editais. Informações complementares podem ser obtidas no Departamento de Licitações pelo telefone </p>
<p> (11) 3291-5435 </p>
</div>
</div>
</div>
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14. Como faço para montar uma loja nas estações do Metrô? </button>
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<p> Para uso de espaço comercial no Metrô favor acessar <a href="/negocios/comercio" target="_blank" rel="noopener">este link</a>. </p>
<p> Também pode entrar em contato com a gerência responsável pelo do e-mail: comercial@metrosp.com.br ou pelo telefone (11) 3291-3929. </p>
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| 603
| <![CDATA[<div class="wp-block-column is-layout-flow" style="flex-basis:25%">
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<h2>Fale Conosco</h2>
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<a class="wp-block-navigation-item__content" href="https://www.metro.sp.gov.br/fale-conosco/registro-manifestacao">
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Registro da manifestação </span></a>
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Consulta do registro da manifestação </span></a>
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Canal de Denúncia </span></a>
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<a class="wp-block-navigation-item__content" href="https://www.metro.sp.gov.br/fale-conosco/ouvidoria">
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Ouvidoria </span></a>
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Imprensa </span></a>
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Serviço de Informações ao Cidadão </span></a>
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Dúvidas frequentes </span></a>
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