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<ul><li><a href='/SitePages/Institucional.aspx '>A Agência</a></li></ul><ul><li><a href='/SitePages/acessoainformacao.aspx'>Acesso à Informação</a></li></ul><ul><li><a href='/SitePages/legislacao.aspx'>Legislação</a></li></ul>
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<ul><li><a href='#'>Gás Canalizado</a><ul><li><a href='/SitePages/gas-canalizado/informacoes-tecnicas.aspx'>Informações técnicas </a></li><li><a href='/SitePages/informacoes-economico-financeiras/informacoes-eco-fin-gas.aspx'>Informações econômico-financeiras</a></li></ul></li></ul><ul><li><a href='#'>Energia Elétrica</a><ul><li><a href='/SitePages/energia-eletrica/informacoes-tecnicas.aspx'>informações técnicas </a></li><li><a href='/SitePages/informacoes-economico-financeiras/informacoes-economico-financeiro-energia.aspx'>Informações econômico-financeiras </a></li><li><a href='/SitePages/energia-eletrica/contratos-aneel-arsesp.aspx'>Contratos de Metas Aneel/Arsesp</a></li></ul></li></ul><ul><li><a href='#'>Saneamento</a><ul><li><a href='/SitePages/saneamento/informacoes-tecnicas.aspx'>Informações técnicas </a></li><li><a href='/SitePages/informacoes-economico-financeiras/informacoes-economico-financeiras-saneamento.aspx'>Informações econômico-financeiras</a></li></ul></li></ul>
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<div class='MenuDinamico'><ul><li><a href='#'>Direitos e deveres do usuário</a><div class='SubMenu'><ul><li><a href='/SitePages/relacionamento-com-o-usuario/direitos-deveres-gas-canalizado.aspx'>Gás Canalizado </a></li><li><a href='/SitePages/relacionamento-com-o-usuario/direitos-deveres-energia-eletrica.aspx'>Energia Elétrica</a></li><li><a href='/SitePages/relacionamento-com-o-usuario/direitos-e-deveres-saneamento.aspx'>Saneamento</a></li></ul></div></li></ul></div><div class='MenuDinamico'><ul><li><a href='/SitePages/relacionamento-com-o-usuario/canais-de-acesso-das-concessionarias.aspx'>Canais de acesso das concessionárias</a></li></ul></div><div class='MenuDinamico'><ul><li><a href='/SitePages/relacionamento-com-o-usuario/registre-sua-reclamacao.aspx'>Fale Conosco</a><div class='SubMenu'><ul><li><a href='http://www.arsesp.sp.gov.br/SitePages/relacionamento-com-o-usuario/Aplicativo.aspx'>Aplicativo</a></li></ul></div></li></ul></div><div class='MenuDinamico'><ul><li><a href='/SitePages/relacionamento-com-o-usuario/resultados-de-atendimento-do-SAU.aspx'>Resultados de atendimento do SAU</a></li></ul></div><div class='MenuDinamico'><ul><li><a href='http://www.arsesp.sp.gov.br/Paginas/Pesquisas-de-Satisfacao.aspx'>Pesquisa de satisfação</a></li></ul></div><div class='MenuDinamico'><ul><li><a href='/SitePages/relacionamento-com-o-usuario/contratos-adesao.aspx'>Contrato de adesão</a><div class='SubMenu'><ul><li><a href='/Documentosgerais/Contrato-de-Adesão-Gás.pdf'>Gás Canalizado </a></li><li><a href='/Documentosgerais/Contrato-de-Adesão-Energia-Elétrica.pdf'>Energia Elétrica</a></li><li><a href='/Documentosgerais/Contrato-de-Adesão-Saneamento.pdf'>Saneamento</a></li></ul></div></li></ul></div><div class='MenuDinamico'><ul><li><a href='/SitePages/relacionamento-com-o-usuario/conselho-consumidores.aspx'>Conselho de consumidores</a></li></ul></div><div class='MenuDinamico'><ul><li><a href='#'>Serviços e prazos</a><div class='SubMenu'><ul><li><a href='/SitePages/relacionamento-com-o-usuario/servicos-e-prazos-energia.aspx'>Concessionárias de energia elétrica</a></li><li><a href='/SitePages/relacionamento-com-o-usuario/servicos-e-prazos-saneamento.aspx'>Concessionárias de saneamento</a></li></ul></div></li></ul></div>
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<span class="ms-rteFontSize-4">Relacionamento com o
usuário</span><br /></p>
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<div><p class="MsoNormal"><span style="font-size:13.3333px"><span></span>A Arsesp disponibiliza o Serviço de Atendimento ao Usuário - SAU-ARSESP – que se destina a receber, apurar e encaminhar soluções relativas às reclamações dos usuários sobre os serviços de gás canalizado e de saneamento básico de titularidade estadual, sobre os serviços de saneamento básico de titularidade municipal, delegadas ao Estado, assim como sobre os serviços de energia elétrica, cujo atendimento é prestado pela ARSESP, conforme convênio de delegação e descentralização firmado com a ANEEL. </span></p>
<p class="MsoNormal"><span style="font-size:13.3333px">Além desta atribuição, cabe ao SAU-ARSESP prestar orientações e informações sobre a legislação dos setores, como, por exemplo, os direitos e deveres dos usuários e das concessionárias ou prestadores de serviços. </span></p>
<p class="MsoNormal"><span style="font-size:13.3333px">O atendimento aos usuários é realizado por canais de atendimento de acesso gratuito (telefone, formulário no site, e-mail, carta e presencial), sendo que para registrar uma reclamação é necessário que o usuário busque, primeiramente, solucionar o problema com a concessionária ou o prestador de serviços, nos termos da Deliberação ARSESP nº 947, de 27 de dezembro de 2019.</span><br /><br /><strong class="ms-rteFontSize-3" style="font-size:13.3333px">Telefones: </strong><br /><br class="ms-rteFontSize-3" /><strong class="ms-rteFontSize-3" style="font-size:13.3333px">Energia Elétrica: 0800 727 0167</strong><br class="ms-rteFontSize-3" /><strong class="ms-rteFontSize-3" style="font-size:13.3333px">Gás Canalizado: 0800 770 04 27</strong><br class="ms-rteFontSize-3" /><strong class="ms-rteFontSize-3" style="font-size:13.3333px">Saneamento: 0800 771 68 83</strong></p>
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<p class="MsoNormal"><span style="font-size:13.3333px"></span><span style="font-size:13.3333px"><strong>Formulário</strong> <a href="/SitePages/relacionamento-com-o-usuario/registre-sua-reclamacao.aspx" style="text-decoration:underline">"Fale conosco"</a></span><br /><br /><strong style="font-size:13.3333px">E-mail:</strong><br /><span style="font-size:13.3333px">Orientamos que o registro das manifestações por meio digital seja realizado pelo envio de e-mail para: </span><span style="font-size:13.3333px"><span></span>sau@arsesp.sp.gov.br</span><br /><br /><span style="font-size:13.3333px">Lembramos que os seguintes dados são necessários para o cadastramento das reclamações:</span><br /><br /><span style="font-size:13.3333px">. Nome completo;</span><br /><span style="font-size:13.3333px">. CPF;</span><br /><span style="font-size:13.3333px">. Endereço do logradouro referente à manifestação;</span><br /><span style="font-size:13.3333px">. Dados para contato: telefone e ou e-mail;</span><br /><span style="font-size:13.3333px">. Número de protocolo do atendimento do prestador ou da concessionária;</span><br /><span style="font-size:13.3333px">. Número da instalação da unidade usuária/consumidora;</span><br /><span style="font-size:13.3333px">. Descrição da manifestação.</span><br /></p>
<p class="MsoNormal"><span style="font-size:13.3333px"><br /></span><span style="font-size:13.3333px"><span class="MsoHyperlink"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-size:inherit;line-height:inherit;vertical-align:baseline"><strong>Presencial:</strong></span></span></span><span style="font-family:calibri, helvetica, sans-serif;font-size:medium">Rua Cristiano Viana nº 428, São Paulo – SP.(</span><span style="font-size:13.3333px"><span class="MsoHyperlink">Segunda a sexta, das 9h30 às 17h30)</span><span class="MsoHyperlink"><strong> </strong></span></span><span style="font-size:13.3333px"><br /></span></p>
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Agência Reguladora de Serviços Públicos do Estado de São Paulo - ARSESP<br/>
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Rua Cristiano Viana, 428<br />
CEP 05411-902<span lang="pt-br"> | São Paulo - SP</span><br />
Horário de atendimento(protocolo):8:30 às 1<span lang="pt-br">7</span>:30<br/>
PABX: (11)32<span lang="pt-br">0</span><span lang="pt-br" class="style1">4</span>-<span lang="pt-br">2</span>100<br/>
arsesp@arsesp.sp.gov.br - www.arsesp.sp.gov.br
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SP.Ribbon.WikiPageComponent.registerWithPageManager(initInfo);
},
"sp.ribbon.js");
function _wikiCallback(arg, successCallback, context, errorCallback)
{
__theFormPostData = "";__theFormPostCollection=new Array(); WebForm_OnSubmit();WebForm_InitCallback();_spResetFormOnSubmitCalledFlag();
WebForm_DoCallback('__Page',arg,successCallback,context,errorCallback,true);
}
if(typeof(Sys) != 'undefined' && Sys.Browser.agent == Sys.Browser.Safari && navigator.userAgent.indexOf('AppleWebKit/') > -1)
{
Sys.Browser.AppleWebKit = {};
Sys.Browser.version = parseFloat(navigator.userAgent.match(/ AppleWebKit\/(\d+(\.\d+)?)/)[1]);
Sys.Browser.agent = Sys.Browser.AppleWebKit;
}
function EnsureScripts(scriptInfoList, finalFunction)
{
if (scriptInfoList.length == 0)
{
finalFunction();
}
else
{
var scriptInfo = scriptInfoList.shift();
var rest = function () { EnsureScripts(scriptInfoList, finalFunction); };
var defd;
try
{
eval('defd = typeof(' + scriptInfo[1] + ');');
}
catch (e)
{
defd = 'undefined';
}
if (scriptInfo[2])
{
EnsureScript(scriptInfo[0], defd, null);
ExecuteOrDelayUntilScriptLoaded(rest, scriptInfo[0]);
}
else
{
EnsureScript(scriptInfo[0], defd, rest);
}
}
}
function PublishingRibbonUpdateRibbon()
{
var pageManager = SP.Ribbon.PageManager.get_instance();
if (pageManager)
{
pageManager.get_commandDispatcher().executeCommand('appstatechanged', null);
}
}
function EnsurePublishingConsoleActionScripts()
{
EnsureScripts(
[['SP.Ribbon.js', 'SP.Ribbon', true],
['SP.Publishing.Resources.resx', 'SP.Publishing.Resources', false],
['SP.UI.Pub.Ribbon.js', 'Pub.Ribbon', true]], PublishingRibbonUpdateRibbon);
}
if (_spBodyOnLoadFunctionNames != null)
{
_spBodyOnLoadFunctionNames.push('EnsurePublishingConsoleActionScripts');
}
function EnsureSpellingScripts()
{
EnsureScripts(
[['SP.Ribbon.js', 'SP.Ribbon', true],
['SP.UI.RTE.js', 'RTE', true],
['SP.Publishing.Resources.resx', 'SP.Publishing.Resources', false],
['SpellCheckEntirePage.js', 'ChunkToSpell', true],
['SP.UI.Spellcheck.js', 'SP.UI.Spellcheck', true]], PublishingRibbonUpdateRibbon);
}
if (_spBodyOnLoadFunctionNames != null)
{
_spBodyOnLoadFunctionNames.push('EnsureSpellingScripts');
}var _fV4UI = true;
function _RegisterWebPartPageCUI()
{
var initInfo = {editable: false,isEditMode: false,allowWebPartAdder: false,listId: "{b4824f3d-7505-4f26-a9e3-f24f9020a952}",itemId: 1041,recycleBinEnabled: true,enableMinorVersioning: false,enableModeration: true,forceCheckout: false,rootFolderUrl: "\u002fSitePages",itemPermissions:{High:16,Low:196673}};
SP.Ribbon.WebPartComponent.registerWithPageManager(initInfo);
var wpcomp = SP.Ribbon.WebPartComponent.get_instance();
var hid;
hid = document.getElementById("_wpSelected");
if (hid != null)
{
var wpid = hid.value;
if (wpid.length > 0)
{
var zc = document.getElementById(wpid);
if (zc != null)
wpcomp.selectWebPart(zc, false);
}
}
hid = document.getElementById("_wzSelected");
if (hid != null)
{
var wzid = hid.value;
if (wzid.length > 0)
{
wpcomp.selectWebPartZone(null, wzid);
}
}
}
ExecuteOrDelayUntilScriptLoaded(_RegisterWebPartPageCUI, "sp.ribbon.js"); var __wpmExportWarning='This Web Part Page has been personalized. As a result, one or more Web Part properties may contain confidential information. Make sure the properties contain information that is safe for others to read. After exporting this Web Part, view properties in the Web Part description file (.WebPart) by using a text editor such as Microsoft Notepad.';var __wpmCloseProviderWarning='You are about to close this Web Part. It is currently providing data to other Web Parts, and these connections will be deleted if this Web Part is closed. To close this Web Part, click OK. To keep this Web Part, click Cancel.';var __wpmDeleteWarning='You are about to permanently delete this Web Part. Are you sure you want to do this? To delete this Web Part, click OK. To keep this Web Part, click Cancel.';//]]>
</script>
<script type="text/javascript" language="JavaScript" defer="defer">
<!--
function SearchEnsureSOD() { EnsureScript('search.js',typeof(GoSearch)); } _spBodyOnLoadFunctionNames.push('SearchEnsureSOD');function S3031AEBB_Submit() {if (document.getElementById('ctl00_PlaceHolderSearchArea_ctl01_ctl03').value == '0') { document.getElementById('ctl00_PlaceHolderSearchArea_ctl01_S3031AEBB_InputKeywords').value=''; }SearchEnsureSOD();GoSearch('ctl00_PlaceHolderSearchArea_ctl01_ctl03','ctl00_PlaceHolderSearchArea_ctl01_S3031AEBB_InputKeywords',null,true,false,null,null,null,null,null,'\u002f_layouts\u002fOssSearchResults.aspx', 'Neste Site','Nesta Lista', 'Nesta Pasta', 'Sites Relacionados', '\u002f_layouts\u002fOSSSearchResults.aspx', '', 'Insira um ou mais termos de pesquisa.');if (document.getElementById('ctl00_PlaceHolderSearchArea_ctl01_ctl03').value == '0') { document.getElementById('ctl00_PlaceHolderSearchArea_ctl01_S3031AEBB_InputKeywords').value=''; }}
// -->
</script><script type="text/javascript" language="JavaScript" >
// append an onload event handler
var S3031AEBB__onload= document.body.onload;
if(typeof document.body.onload == 'function')
{
document.body.onload = function()
{
S3031AEBB__onload();
document.getElementById('ctl00_PlaceHolderSearchArea_ctl01_S3031AEBB_InputKeywords').name = 'InputKeywords';
}
}
else
{
document.body.onload = function()
{
eval(S3031AEBB__onload);
document.getElementById('ctl00_PlaceHolderSearchArea_ctl01_S3031AEBB_InputKeywords').name = 'InputKeywords';
}
}
function S3031AEBB_OSBEK(event1) {
if((event1.which == 10) || (event1.which == 13))
{
S3031AEBB_Submit();return false;
}
}
{ var searchTextBox = document.getElementById('ctl00_PlaceHolderSearchArea_ctl01_S3031AEBB_InputKeywords');if (searchTextBox.className.indexOf('s4-searchbox-QueryPrompt') == -1) searchTextBox.className += searchTextBox.className?' s4-searchbox-QueryPrompt':'s4-searchbox-QueryPrompt'; }// -->
</script>
<script type="text/javascript">
//<![CDATA[
if (typeof(_v_rg_spbutton) == 'undefined')
var _v_rg_spbutton = new Array();
_v_rg_spbutton['Ribbon.WikiPageTab.EditAndCheckout.SaveEdit.Menu.SaveEdit.Edit'] = 'ctl00_PlaceHolderMain_btnWikiEdit';if (typeof(_v_rg_spbutton) == 'undefined')
var _v_rg_spbutton = new Array();
_v_rg_spbutton['Ribbon.WikiPageTab.EditAndCheckout.SaveEdit.Menu.SaveEdit.SaveAndStop'] = 'ctl00_PlaceHolderMain_btnWikiSave';if (typeof(_v_rg_spbutton) == 'undefined')
var _v_rg_spbutton = new Array();
_v_rg_spbutton['Ribbon.WikiPageTab.EditAndCheckout.SaveEdit.Menu.SaveEdit.Revert'] = 'ctl00_PlaceHolderMain_btnWikiRevert';//]]>
</script>
<script type="text/javascript">
// <![CDATA[
// ]]>
</script>
<script type="text/javascript">RegisterSod("sp.core.js", "\u002f_layouts\u002fsp.core.debug.js?rev=Qp5K7ycU\u00252FEY9IvE0KOi7zQ\u00253D\u00253D");</script>
<script type="text/javascript">RegisterSod("sp.res.resx", "\u002f_layouts\u002fScriptResx.ashx?culture=pt\u00252Dbr\u0026name=SP\u00252ERes\u0026rev=fYsXGUlPOf9q6tFPKorZjQ\u00253D\u00253D");</script>
<script type="text/javascript">RegisterSod("sp.ui.dialog.js", "\u002f_layouts\u002fsp.ui.dialog.debug.js?rev=I4RtkztzINg\u00252B\u00252BPCPe\u00252FeQlw\u00253D\u00253D");RegisterSodDep("sp.ui.dialog.js", "sp.core.js");RegisterSodDep("sp.ui.dialog.js", "sp.res.resx");</script>
<script type="text/javascript">RegisterSod("core.js", "\u002f_layouts\u002f1046\u002fcore.debug.js?rev=1vr9ATUkjNvz9cxJKWpxww\u00253D\u00253D");</script>
<script type="text/javascript">RegisterSod("sp.runtime.js", "\u002f_layouts\u002fsp.runtime.debug.js?rev=f2An00kVlALdMLzcBc1cug\u00253D\u00253D");RegisterSodDep("sp.runtime.js", "sp.core.js");RegisterSodDep("sp.runtime.js", "sp.res.resx");</script>
<script type="text/javascript">RegisterSod("sp.js", "\u002f_layouts\u002fsp.debug.js?rev=Bd43zMKp55FEd0Bf\u00252F942XA\u00253D\u00253D");RegisterSodDep("sp.js", "sp.core.js");RegisterSodDep("sp.js", "sp.runtime.js");RegisterSodDep("sp.js", "sp.ui.dialog.js");RegisterSodDep("sp.js", "sp.res.resx");</script>
<script type="text/javascript">RegisterSod("cui.js", "\u002f_layouts\u002fcui.debug.js?rev=\u00252BhQl2NTQMTydPivdG\u00252Bq\u00252FdA\u00253D\u00253D");</script>
<script type="text/javascript">RegisterSod("inplview", "\u002f_layouts\u002finplview.debug.js?rev=h6yfT\u00252Bj9a17aH0kDklbCVg\u00253D\u00253D");RegisterSodDep("inplview", "core.js");RegisterSodDep("inplview", "sp.js");</script>
<script type="text/javascript">RegisterSod("ribbon", "\u002f_layouts\u002fsp.ribbon.debug.js?rev=lc6eCMZP6gL5LnuSYh0S6Q\u00253D\u00253D");RegisterSodDep("ribbon", "core.js");RegisterSodDep("ribbon", "sp.core.js");RegisterSodDep("ribbon", "sp.js");RegisterSodDep("ribbon", "cui.js");RegisterSodDep("ribbon", "sp.res.resx");RegisterSodDep("ribbon", "sp.runtime.js");RegisterSodDep("ribbon", "inplview");</script>
<script type="text/javascript">RegisterSod("sp.ui.policy.resources.resx", "\u002f_layouts\u002fScriptResx.ashx?culture=pt\u00252Dbr\u0026name=SP\u00252EUI\u00252EPolicy\u00252EResources\u0026rev=46G0i8XJXWGRBY7nRNcG3Q\u00253D\u00253D");</script>
<script type="text/javascript">RegisterSod("mdn.js", "\u002f_layouts\u002fmdn.js?rev=gwmFFJ2\u00252FfFacqXWAqG\u00252FqKg\u00253D\u00253D");RegisterSodDep("mdn.js", "sp.core.js");RegisterSodDep("mdn.js", "sp.runtime.js");RegisterSodDep("mdn.js", "sp.js");RegisterSodDep("mdn.js", "cui.js");RegisterSodDep("mdn.js", "ribbon");RegisterSodDep("mdn.js", "sp.ui.policy.resources.resx");</script>
<script type="text/javascript">RegisterSod("sp.ui.pub.ribbon.js", "\u002f_layouts\u002fsp.ui.pub.ribbon.debug.js?rev=HBUbhy2bPS6tzTnU9de\u00252FzQ\u00253D\u00253D");</script>
<script type="text/javascript">RegisterSod("sp.publishing.resources.resx", "\u002f_layouts\u002fScriptResx.ashx?culture=pt\u00252Dbr\u0026name=SP\u00252EPublishing\u00252EResources\u0026rev=ta5xoUoyczGFPh4H1o38Rg\u00253D\u00253D");</script>
<script type="text/javascript">RegisterSod("spellcheckentirepage.js", "\u002f_layouts\u002f1046\u002fspellcheckentirepage.js?rev=1mlFjucw3oZHRbhUxaIlaQ\u00253D\u00253D");</script>
<script type="text/javascript">RegisterSod("sp.ui.rte.js", "\u002f_layouts\u002fsp.ui.rte.debug.js?rev=\u00252BIbgsl83veG0lHyYqlfF4g\u00253D\u00253D");RegisterSodDep("sp.ui.rte.js", "sp.core.js");RegisterSodDep("sp.ui.rte.js", "sp.res.resx");</script>
<script type="text/javascript">RegisterSod("sp.ui.spellcheck.js", "\u002f_layouts\u002fsp.ui.spellcheck.debug.js?rev=loAPSpNQx0TuJ6zWRbYNnQ\u00253D\u00253D");</script>
<script type="text/javascript">RegisterSod("msstring.js", "\u002f_layouts\u002f1046\u002fmsstring.debug.js?rev=VZ2fbalQgbTqwTx8Eh7muw\u00253D\u00253D");</script>
<script type="text/javascript">RegisterSod("browserScript", "\u002f_layouts\u002f1046\u002fnon_ie.debug.js?rev=8pRBAb6EiEnCe3Tn32fh6Q\u00253D\u00253D");</script>
<script type="text/javascript">RegisterSod("search.js", "\u002f_layouts\u002fsearch.js?rev=3pPWp493ZcP8RyBeS4aKSQ\u00253D\u00253D");</script>
<script type="text/javascript">RegisterSodDep("browserScript", "msstring.js");</script>
<script type="text/javascript">
//<![CDATA[
Sys.Application.initialize();
function init_zz1_TopNavigationMenuV4() {$create(SP.UI.AspMenu, null, null, null, $get('zz1_TopNavigationMenuV4'));}ExecuteOrDelayUntilScriptLoaded(init_zz1_TopNavigationMenuV4, 'sp.js');
//]]>
</script>
</form>
<script type="text/javascript">
carregarPagina();
</script>
</body>]]>
|
