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<span class="ms-rteFontSize-4"> Atendimento ao Público</span>
<a href="/SitePages/canais-de-atendimento-ingles.aspx"> <img src="/SiteAssets/SitePages/canais-de-atendimento/usa.png" alt="usa.png" style="margin:5px" /></a> <a href="/SitePages/canais-de-atendimento-espanhol.aspx"><img src="/SiteAssets/SitePages/canais-de-atendimento/espana.png" alt="espana.png" style="margin:5px" /></a><br />
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<p class="MsoNormal"><span style="font-size:10pt">A ARSESP disponibiliza canais de
atendimento com diferentes finalidades visando atender adequadamente cada
demanda. Confira abaixo nossos canais de atendimento:</span></p>
<span class="ms-rteFontSize-2">
</span><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><strong>SERVIÇO DE ATENDIMENTO AO USUÁRIO (SAU)</strong></span></p>
<span class="ms-rteFontSize-2">
</span><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink">O SAU
ARSESP recebe, apura e encaminha soluções para as reclamações sobre os serviços
regulados pela Agência, e presta orientações e informações sobre a legislação,
como, por exemplo, os direitos e deveres dos consumidores e das concessionárias.</span></p>
<span class="ms-rteFontSize-2">
</span></div></div>
<blockquote style="margin:0px 0px 0px 40px;border:medium none;padding:0px"><div><div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><strong>Telefones:</strong></span></p></div></div>
<div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink">Energia
Elétrica - 0800 727 0167 (Segunda a sábado, das 6h20 às 24h)</span></p></div>
<div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink">Gás
Canalizado - 0800 77 00 427 (Segunda a sexta, das 8h às 20h)</span></p></div>
<div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink">Saneamento
- 0800 77 16 883 (Segunda a sexta, das 8h às 20h)</span></p></div>
<div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><strong>Formulário "<a href="/SitePages/relacionamento-com-o-usuario/registre-sua-reclamacao.aspx" style="text-decoration:underline">Fale conosco</a>"</strong></span><span class="MsoHyperlink"></span></p></div>
<div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><strong>E-mail:</strong> sau@arsesp.sp.gov.br</span></p></div>
<div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:36pt"><span class="MsoHyperlink"><b><strong>Presencial:</strong> </b><span style="font-family:calibri, helvetica, sans-serif;font-size:medium">Rua Cristiano Viana nº 428, São Paulo – SP.</span> (Segunda a sexta, das 9h30 às 17h30) <br /></span></p></div></blockquote>
<div>
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</span>
<span class="ms-rteFontSize-2">
</span><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><strong>OUVIDORIA</strong></span></p>
<span class="ms-rteFontSize-2">
</span><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink">A
Ouvidoria recebe, apura e cobra solução para as reclamações e denúncias sobre
os serviços prestados pela ARSESP, e acompanha, como representante da
sociedade, toda a atividade da Agência, zelando pela qualidade e eficiência de
sua atuação.</span></p>
<span class="ms-rteFontSize-2">
</span></div>
<blockquote style="margin:0px 0px 0px 40px;border:medium none;padding:0px"><div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><b><strong>Telefone:</strong> </b>0800 770 6884 (Segunda a sexta,
das 9h30 às 17h30)</span></p></div>
<div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><strong>E-mail:</strong> ouvidoriaarsesp@sp.gov.br</span></p></div>
<div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><strong>Sistema de Ouvidorias do Estado:</strong> </span><a href="http://www.ouvidoria.sp.gov.br/">www.ouvidoria.sp.gov.br</a></p></div>
<div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:36pt"><span class="MsoHyperlink"><b><strong>Presencial:</strong></b><span style="font-family:calibri, helvetica, sans-serif;font-size:medium">Rua Cristiano Viana nº 428,</span><span style="font-family:calibri, helvetica, sans-serif;font-size:medium"> São Paulo – SP.</span> (Segunda a sexta, das 9h30 às 17h30)</span><span><span class="MsoHyperlink"><strong> </strong></span></span><span class="MsoHyperlink"><br /><br /></span></p></div></blockquote>
<div>
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</span>
<span class="ms-rteFontSize-2">
</span><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"></span></p>
<span class="ms-rteFontSize-2">
</span>
<span class="ms-rteFontSize-2">
</span><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><strong>SERVIÇO DE INFORMAÇÕES AO CIDADÃO - SIC</strong></span></p>
<span class="ms-rteFontSize-2">
</span><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt">O SIC atende os cidadãos que
desejem apresentar pedido de informação pública com base na Lei de Acesso à
Informação.<span class="MsoHyperlink"></span></p>
<span class="ms-rteFontSize-2">
</span></div>
<blockquote style="margin:0px 0px 0px 40px;border:medium none;padding:0px"><div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><b><strong>Telefone:</strong> </b>0800 770 6884 (Segunda a sexta,
das 9h30 às 17h30)</span></p></div>
<div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><strong>E-mail:</strong> sic.arsesp@sp.gov.br</span></p></div>
<div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><strong>Sistema SIC.SP:</strong> </span><a href="http://www.sic.sp.gov.br/">www.sic.sp.gov.br</a><span class="MsoHyperlink"></span></p></div>
<div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><strong>Carta:</strong> A/C Serviço de Informação ao
Cidadão - SIC Endereço: </span><span style="font-family:calibri, helvetica, sans-serif;font-size:medium;font-style:inherit;font-weight:inherit">Rua Cristiano Viana nº 428, CEP 05411-902, São Paulo – SP.</span></p></div>
<div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:36pt"><span><span class="MsoHyperlink"><b><strong>Presencial:</strong> </b></span></span><span style="font-family:calibri, helvetica, sans-serif;font-size:medium">Rua Cristiano Viana nº 428, São Paulo – SP.</span><span><span class="MsoHyperlink"> - 2º
andar (Segunda a sexta, das 8h30 às 17h30) </span></span></p></div></blockquote>
<div>
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<span class="ms-rteFontSize-2">
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</span>
<span class="ms-rteFontSize-2">
</span><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><strong>CANAL PARA PREFEITOS</strong></span></p>
<span class="ms-rteFontSize-2">
</span><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink">Canal exclusivo
de comunicação com os gestores municipais para prestar esclarecimentos e
orientações sobre os contratos de programa ou concessão, convênios de cooperação,
competências legais e as atividades desenvolvidas pela ARSESP.</span></p>
<span class="ms-rteFontSize-2">
</span></div>
<blockquote style="margin:0px 0px 0px 40px;border:medium none;padding:0px"><div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><b><strong>Telefone:</strong> </b>0800 771 77 33 (Segunda a sexta,
das 9h30 às 17h30)</span></p></div>
<div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:36pt"><span class="MsoHyperlink"><strong>E-mail:</strong> </span><a href="mailto:arsesp.municipios@arsesp.sp.gov.br">arsesp.municipios@arsesp.sp.gov.br</a></p></div></blockquote>
<div>
<span class="ms-rteFontSize-2">
</span><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:36pt"><span class="MsoHyperlink"></span></p>
<span class="ms-rteFontSize-2">
</span><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><strong>PROTOCOLO/ PEDIDO DE VISTA E CÓPIA DE
DOCUMENTOS</strong></span></p>
<span class="ms-rteFontSize-2">
</span><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink">Canal
para protocolar ou pedir vista e cópia de documentos e processos.</span></p>
<span class="ms-rteFontSize-2">
</span></div>
<blockquote style="margin:0px 0px 0px 40px;border:medium none;padding:0px"><div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span><span class="MsoHyperlink"><strong>Fax:</strong> (11) 3204-2284<span style="display:inline-block"> / </span></span></span><span class="MsoHyperlink"><strong>Telefone:</strong> (11) 3204-2043 (Segunda
a sexta, das 8h30 às 17h30)<br /> </span></p>
<p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><strong>E-mail: <span style="font-size:13.3333px"></span></strong><span style="font-size:13.3333px"><b><span></span>protocolo@arsesp.sp.gov.br</b></span><br /></p></div>
<div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:36pt"><span><span></span><span class="MsoHyperlink"><b><strong>Presencial:</strong></b></span></span><span style="font-family:calibri, helvetica, sans-serif;font-size:medium">Rua Cristiano Viana nº 428, São Paulo – SP.(</span><span><span class="MsoHyperlink">Segunda a sexta, das 9h30 às 17h30)</span><span><span class="MsoHyperlink"><strong> </strong></span></span></span></p></div></blockquote>
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</span><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink">Os
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<blockquote style="margin:0px 0px 0px 40px;border:medium none;padding:0px"><div><p class="MsoNormal ms-rteFontSize-2" style="margin-bottom:6pt"><span class="MsoHyperlink"><strong>Telefone:</strong> (11) 3204-</span>2217<span class="MsoHyperlink"> / (11) 96918-9269 (Segunda a sexta,
das 9h30 às 17h30)</span></p></div>
<div><p class="ms-rteThemeBackColor-1-0 ms-rteThemeFontFace-2 ms-rteThemeForeColor-2-1 ms-rteFontSize-2"><span class="MsoHyperlink ms-rteFontSize-2"><span style="font-family:calibri, sans-serif"><strong>E-mail: imprensa</strong></span></span><a href="mailto:arsesp.municipios@arsesp.sp.gov.br" style="font-style:inherit;font-weight:inherit;font-size:13.3333px">@arsesp.sp.gov.br</a></p>
<p class="ms-rteThemeBackColor-1-0 ms-rteThemeFontFace-2 ms-rteThemeForeColor-2-1 ms-rteFontSize-2"><br /></p></div></blockquote>
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<a href="/SitePages/noticia-detalhe.aspx" class="footerTitle2">Notícias</a><br/>
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Agência Reguladora de Serviços Públicos do Estado de São Paulo - ARSESP<br/>
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Rua Cristiano Viana, 428<br />
CEP 05411-902<span lang="pt-br"> | São Paulo - SP</span><br />
Horário de atendimento(protocolo):8:30 às 1<span lang="pt-br">7</span>:30<br/>
PABX: (11)32<span lang="pt-br">0</span><span lang="pt-br" class="style1">4</span>-<span lang="pt-br">2</span>100<br/>
arsesp@arsesp.sp.gov.br - www.arsesp.sp.gov.br
</div>
</td>
<td>
<a href="http://www.transparencia.sp.gov.br" title="Portal da Transparência Estadual" target="_blank"><img src="http://www.transparencia.sp.gov.br/imagens/banner-transparencia-220x58.jpg" border="0" title="Portal da Transparência Estadual" style="margin-left:10px;" /></a>
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